HISHIN JAPAN TRAVEL

We provide private tours, airport transfers, golf transfers, dinner transfers, hourly charter services, and other related services within the main island of Okinawa.

The details of each service, including the required time, destinations, fees, and included items, shall be based on the reservation details or the information provided by us in advance.

A reservation shall be considered confirmed once we have reviewed and accepted the reservation details.

When making a reservation, please provide accurate information regarding the date of service, service hours, number of passengers, meeting point, destination, luggage, and any other necessary details.

If the information provided by the customer is inaccurate or incomplete, we may be unable to provide the service properly.

The fees shall be based on the amount quoted by us in advance.

The services and items included in the fees may vary depending on the selected plan or quotation.

Unless otherwise stated, the fees do not include meals, admission fees, toll road charges, parking fees, facility fees, or personal expenses.

The available payment methods and payment deadlines will be provided at the time of booking or in advance.

Payment may be made in advance, on the day of service, by credit card, or by any other method specified by us.

If a reservation is canceled for reasons attributable to the customer, the following cancellation fees will apply:

• Up to two days before the service date: No charge
• One day before the service date: 50% of the total fee
• On the service date or in the event of a no-show: 100% of the total fee

The cancellation time will be determined based on Japan Standard Time.

If you wish to make changes to your reservation, please contact us as early as possible.

Depending on the requested changes, reservation status, and the availability of vehicles, guides, and drivers, we may not be able to accommodate your request.

Additional charges may apply for extensions on the day of service, added destinations, route changes, or other modifications.

If the customer arrives late at the designated meeting time, the scheduled end time will generally not be extended.

Depending on the length of the delay, some planned destinations or activities may be omitted. If a significant delay makes it difficult to provide the service, the reservation may be treated as a same-day cancellation.

The itinerary may be changed or canceled due to weather conditions, traffic congestion, road restrictions, facility closures, overcrowding, natural disasters, accidents, or other unavoidable circumstances.

In such cases, we will make reasonable efforts to provide alternative arrangements where possible; however, we do not guarantee that all requested destinations can be visited.

We will make every reasonable effort to provide safe and comfortable services. However, except in cases of willful misconduct or gross negligence on our part, we shall not be liable for any loss or damage arising from weather conditions, traffic conditions, facility-related circumstances, the actions of third parties, or other events beyond our control.

Customers are responsible for managing their own valuables, luggage, and personal belongings. We shall not be liable for any loss, theft, or damage to such items.

Customers are prohibited from entering into direct transactions, separate agreements, or additional arrangements that bypass us with any guide, driver, interpreter, or other contractor introduced or arranged through us.

If a customer conducts a direct transaction without involving us, we shall not be liable for any resulting disputes, damages, accidents, payment issues, service-related problems, or other losses.

Customers must not engage in any of the following conduct:

• Conduct that violates laws, regulations, or public order and morals
• Harassment, abusive language, violence, threats, or disruptive behavior toward drivers, guides, interpreters, staff members, or other related parties
• Intentional damage to or contamination of vehicles, equipment, supplies, or facilities
• Unreasonable itinerary changes or excessive demands without prior approval
• Direct transactions with contractors or service providers without our permission

If any such conduct is confirmed, we may immediately suspend or terminate the service. In such cases, no refund will be provided.

If any damage is caused to vehicles, equipment, supplies, facilities, or third parties due to the customer’s intentional or negligent conduct, the customer may be required to pay repair costs, cleaning fees, compensation for damages, or other related expenses.

We use personal information obtained from customers only to the extent necessary for reservation management, service provision, communications, payment processing, emergency response, and other related business operations.

Except where required by law, we will not disclose or provide customers’ personal information to any third party without the customer’s consent.

We may revise these Terms of Use as necessary.

The revised Terms of Use shall become effective when they are published on our website or otherwise made available to customers.

These Terms of Use shall be governed by and interpreted in accordance with the laws of Japan.

If any dispute arises in connection with the services, the court having jurisdiction over the location of our head office shall have exclusive jurisdiction as the court of first instance.